Terms and Conditions

Riz Remit is an online money transfer firm incorporated in England under Companies House No. 12102575 that offers its customers the fastest and most secure money transfer services. Riz Remit's registered address is Saxon House, 27 Duke Street, Chelmsford, Essex, England, CM1 1HT. Riz Remit provides the most reliable money transfer journey using our website and app. Since we are a member of or registered with the Financial Conduct Authority (FCA), we provide payment services under FCA FRN No.916757. Furthermore, Riz Remit is regulated by HMRC as a remittance service provi der under registration number XXML00000171059, and its ICO registration Number is ZB482144.

To offer reliable and efficient services, Riz Remit has some terms and conditions that aim to enhance the convenience of your money transfer process. As our valued customer, you must read out and acknowledge all the terms and conditions set out by our company. The method of sending and receiving money using our mobile app, website, or agent will reach its destination once the terms and conditions are accepted.

It is essential to read these terms and conditions in their sections since they are legally binding. The provisions mentioned above determine our responsibilities, enable limitations on our liability, and provide exemptions from our need to reimburse losses.

1. Every individual utilizing the Riz Remit Website as a sender is referred to as "you," "yours," or "your."
2. "Riz Remit Website" or "Website" refers to both the Riz Remit mobile application and the website we run to offer money transfer services.
3. "We," "our," and "us" refer to Riz Remit's partners/agents or affiliates.
4. The term "Riz Remit Online Service" refers to the money transfer services that we offer via the Riz Remit Website or mobile application ("Riz Remit Mobile Application");
5. The term "Sender" describes an individual who initiates/starts the money transfer process.
6. The term "Receiver" refers to the person receiving the money transfer from the sender.
7. The term "Transaction" refers to a money transfer you want to send through Riz Remit's website and mobile app.
8. The term "card issuer" refers to the person who owns the bank card.
9. "Business day" refers to the working day banks are open for business in England.
10. The term "bank card" refers to a customer's credit or debit card.
11. The term "EEA" refers to the European Economic Area.

Riz Remit has a separate contract for each money transfer through us that incorporates these terms and conditions. Our valued customers acknowledge that we process the transaction through our partners and must provide all the required information to complete your transaction with Riz Remit Limited. The whole agreement or contract between Riz Remit and its partners and you that regulates the use of the service and each recipient of the service is contained in the terms and conditions and other paperwork about the service.

Riz Remit will modify these terms and conditions if law and regulation require change. After a transaction has been completed, any modification won’t affect the ongoing transaction. However, the process will involve any transaction that will be completed after the modification to these terms and conditions. Just a click will bring us together. Our esteemed clients may reach us via email at [email protected] or over the phone at +44 1245 953337 / +44 1245 953338 to learn more about our services and, if required, get a copy of our terms and conditions.

Riz Remit's services allow our customers to swiftly choose a recipient and transfer money to them. Our customers can send money directly to their bank account or may use the mobile app and web portal. The recipient can receive the funds in person.

You must be 18 years old to use the Riz Remit services. Our valued customers can use Riz Remit's services strictly for personal use and may not be utilized for illegal matters like gambling, escrow, or trust purposes. Kindly make sure you have read the fraud notice form. If you change your mind after we've paid a person you've chosen, we will not be deemed liable.

Riz Remit will collect necessary information about its customers, such as identification details, while processing any transaction to fulfill our regulatory responsibilities.

After a complete transaction, Riz Remit's customer will receive a PIN called a "transaction PIN," which must be given to the recipient for the funds to be collected.

There are several ways to receive funds with Riz Remit. Cash or a direct bank account transfer can be used for this transaction. When payments are made in cash, the recipient will be requested to provide identification details to ensure the correct recipient is being paid out.

Riz Remit will make every effort to enable the receiver to get their money within a few minutes, by the end of the following working day, or at the latest by the seventh business day, depending on which partner the funds are transferred via and subject to legislative or regulatory limitations. If an agent location processes a transaction and cannot swiftly provide the money for payment, there may be a delay.

It is the sender's responsibility to provide the recipient with the transaction data to facilitate the collection of funds. If the recipient's information is entered incorrectly, the payment process may be delayed.

The receipt that is given at the agent's location or on the mobile app or online portal will show the transaction charge.

The recipient must provide all the essential information requested by Riz Remit or its partners, including the sender's name, transaction number, amount sent, and country of origin, as well as a valid government-issued ID, to complete the transaction. However, there might be additional local regulatory requirements and local restrictions. Several forms of identification are accepted depending on the country in which the transfer is received. The person selected by Riz Remit or its agent will receive the transaction payout.

When the receiver provides all the information requested by Riz Remit or its partner, we will swiftly pay out our customer's transactions. Payouts at agent locations or pay-out partners will be made if the agent or pay-out has the funds available for the transaction, and they will be done during the agency/destination pay-out operating hours.

As a money transfer company like others, Riz Remit is not allowed to do business with some specific restricted individuals under applicable legislation. The Office of Financial Sanctions Implementation and HM Treasury issued a list of asset freeze targets. Riz Remit and its partners will check the list for all transactions. To avoid the match, Riz Remit will investigate the matter to see whether the match corresponds to the name on the list. The process of sending payments may be delayed throughout this whole process. Riz Remit's investigation team may also need additional identity information from the sender or receiver.

The agent may provide goods and services in addition to ours. The agent's terms and conditions offer these extra goods and services distinct from ours.

Riz Remit requests that you only send money to trustworthy people whom you know for sure. You can only use the services to send money to your friends, family, or relatives, not for business or any other purpose. Do not hesitate to contact Riz Remit immediately at +44 1245 953337 / +44 1245 953338 if you think you may be a victim of fraud. You can also email [email protected].

In the event of suspicious activity, Compliance may notify the NCA and FIU about the customers.

Note: Compliance may notify the NCA and FIU about the customer in the event of suspicious activities.

While using Riz Remit's mobile app and web portal, you affirm that you are at least eighteen (18) years old. We have the right to terminate or cancel your access if we get to know that you are under 18.

After fulfilling the prerequisites for registration on the mobile application or web portal, you will receive non-transferable login credentials. You must ensure that only you can use the mobile app and web portal and that your login information is kept private and safe. You will be held liable for any losses caused by a third party using your login credentials.

Please be aware that Riz Remit will never ask clients for their CVC code, OTP, or password information. We also advise against disclosing this information to anyone.

We won't keep a record of your card details.

If you have concerns about the app's confidentiality or using the web portal, kindly contact Riz Remit immediately. If you fail to notify Riz Remit of your concerns promptly, Riz Remit will not be held liable for any losses.

Login information must be updated regularly—at least once a month. You must also ensure that you log out of the web portal and mobile app after completing the transaction. If you violate the terms and conditions in any way, we have the right to remove access to the app and web portal at any time.

Before using the mobile app and web portal, you must ensure that the account from which the payment is made has the funds for the transfer. Debit card payments are accepted, but you must give your card issuer authorization to transfer the money required for the company to receive it for the transaction. We would like to inform you that we do not offer any services to credit card clients.

When using your card or bank account, you must follow all the terms and conditions set out by the card issuer. You must consult these agreements when making any necessary payments.

We might have to contact you to ask for more details about your transaction, provide more information about it, or send you an electronic response to a query. To the extent allowed by law, you agree that Riz Remit may communicate with you and send you notifications electronically. You can revoke your request to stop receiving communication notices.

You must acknowledge that you will provide up-to-date information about your transaction, including your residence address, email address, and other profile details.

We promise to process your transaction carefully and by the terms and conditions outlined in this agreement. However, we do not offer liability refused, stopped, or limited transactions.

• Damages incurred when a transaction is canceled or delayed.
• Services provided by card issuers.
• When using the mobile app or web portal to conduct a transaction and you are not connected to the internet, this might cause a delay or prevent the transaction from being completed.
• Inaccurate or lacking information is given to the representative or on the mobile app/website, causing the transaction to be halted or postponed.
• Unauthorized use of the information unless the result of our negligence.
• If there is a glitch or issue with the mobile application or web portal.
• If the money transfer is postponed due to circumstances outside our control, we shall minimize the time required to rectify the issue.
• When money is transferred to a different time zone, identification requirements, agent location hours, or currency availability can cause delays in the transaction being paid out or the service is unavailable. Other limitations may also exist.
• A paid service that involves the supply of properties or products.

• Provided Inaccurate and incomplete information.
• You do not violate the terms and conditions, including the requirement to pay our fee.
• We need more proof of your identity.
• If we suspect the Riz Remit regulatory requirements will be breached, including regulations for preventing money laundering, terrorist financing, and fraud.
• We have to abide by a court order that has been issued because of the obligations of a government or regulatory authority.
• The transaction may have been falsified, or it is being handled on behalf of a third party.
• Further information is required.
• Unapproved payments by the card issuer.
• A voluntary agreement, liquidation, death, insolvency, or presenting a bankruptcy petition is all possible outcomes.
• The sender attempts to charge or transfer money from a fraudulent debit card.
• After a while, we see that the profile still needs to be updated.

• To agree with the terms and conditions.
• To provide correct and complete details for the money transfer.
• To avoid utilizing the service for any illegal purpose.
• In the case of transactions conducted via the mobile application and online site, be sure the card issuer has authorized the payment.
• Refrain from disclosing these data to third parties to ensure the safety and security of the login credentials for the mobile application and online portal.
• Ensure the receiver is the only one who can get the transfer's details.
• Signing this authorizes Riz Remit to carry out identity verification checks.
• You give permission for Riz Remit to seek additional documents to confirm the identity, funding source, and wealth source of transactions.
• You permit Riz Remit to share your information with regulatory or law enforcement agencies if we believe the transaction involves money laundering, funding of terrorism, or fraud prevention.
• You are responsible for disclosing the transaction details (amount of money, name, country, recipient's name, and PIN) to the recipient only. You have to make sure that unauthorized parties cannot access the information. It is advised that you only send money to someone you genuinely know.

Riz Remit and its agents/partners reserve the right to cancel a transaction for any reason, including but not limited to avoiding fraud, money laundering, or terrorist funding; legal requirements; requests from regulatory or law enforcement agencies; court orders; or internal policy.

The law and regulations hold us liable if we complete a restricted payment on your behalf. You must notify us promptly in writing if you suspect we have made an illegal payment without your consent. We will consider your complaint and investigate it properly.

If you would like the refund considered, you must notify us in writing within 13 months of the event. If our investigation reveals that you approved the transactions, we won't process the refund. You will still be accountable to us if we find any fraud.

We will not be held liable if we cannot complete a transaction successfully because it is required by law or because of circumstances beyond our control.

As per existing laws, rules, and regulations, Riz Remit is liable for any damage caused by intentional and severe misconduct by its employees or agents during the transaction handling process. Liability is excluded in cases of minor negligence. In addition to the amount transferred and costs, Riz Remit's obligation is extended to a 500 EUR reimbursement for reasonably foreseeable damages to the contract.

If information about the transaction is willfully or carelessly disclosed to a third party, Riz Remit will not be held responsible. We do not restrict our obligation to you in cases where it would be illegal for us to do so.

We will not be liable to you if a third party completes an illegal or unauthorized transaction or if you instruct third parties to do so before we receive your payment for the transfer or any other transaction. You must notify the third party about the illegal or unauthorized completed transaction as soon as possible.

We will not be liable to you for any damage resulting from any unforeseen and unusual events over which Riz Remit has no control and whose consequences, even with reasonable care, Riz Remit could not have avoided (such as events beyond our control, telecommunications line failures, civil unrest, war, or other events like lockouts or industrial action over which we have no control).

Riz Remit is equally bound by any legislative, judicial, or administrative order to take or refrain from taking any action.

This applies equally to cases where Riz Remit is bound by any legislative, judicial, or administrative order to take or refrain from any action.

These Terms and Conditions contain the whole agreement between you and us and supersede any prior agreements that may have existed.

The remaining sections of these Terms and Conditions remain valid even if one or more are deemed illegal, invalid, or unenforceable.

If you are not satisfied with our services under these terms and conditions, you can write to us using the information provided at https://rizremit.com/contact-us. As soon as we receive your complaint, we will make every effort to address it and send you a final written response within 15 business days.

If there are unusual circumstances, we will provide you with a holding reply within 15 business days, indicating when you may expect our final answer, which must arrive no later than 35 business days after your first complaint. If you are dissatisfied with our final response or have yet to receive any, you have the right to take your complaint to the Financial Ombudsman Service. Further information may be found by visiting www.financial-ombudsman.org.uk. This does not affect any other rights you may have. Without regard to the law of conflicts, these terms and conditions and all non-contractual rights pertaining to the Riz Remit Online Service are governed by the laws of England and Wales. Any disputes arising out of these terms and conditions shall be exclusively subject to the jurisdiction and venue of the courts of England and Wales.

Riz Remit does not disclose its customers' essential information to any third party unless required by law and regulation. The law permits the exchange of personal data when managing a customer-approved transaction.

The law additionally allows the sharing of personal data to address customer complaints, fraud, claims, unlawful transactions, local laws, legal requirements, and regulations, as well as to protect the security or confidentiality of the records. These are situations where data sharing is legally permitted; however, there could be other circumstances.

By utilizing Riz Remit to complete the transaction, you permit us to conduct further investigations, such as background checks, to comply with legal requirements. Additional records, such as the source of wealth and finances, can also be required.

Riz Remit uses the information it collects for the following purposes:

• Administrative;
• Customer services;
• Risk mitigation, which includes money laundering, fraud, and funding of terrorism.

We transfer personal data both inside and outside the European Union.

Personal information will be kept on file by Riz Remit and its partners for the time required to meet its legal and regulatory requirements. The information needed may vary depending on the current regulatory requirements. We may also request and share data with regulatory bodies and law enforcement.

You can request a free summary of your transaction and the personal data details we maintain about you. You also have the right to request that data be deleted or corrected, that personal data usage be restricted, and that data portability be restricted. You must submit a written request along with proof of identity.

The data protection officer will review requests to delete or restrict the transmission of data. The personal data requested is mandated by law, and it may not be possible to remove data for completed transactions.

Once submitted, the request must be processed in two weeks. For further information, you may contact Riz Remit at +44 1245 953337 / +44 1245 953338.

Please contact our data privacy officer at [email protected] if you have any questions about this notice or want to know how your data is being handled.

If we are unable to satisfy your concerns about data protection, you can file a complaint with the Information Commissioner's Office.

The costs and exchange rate will be disclosed following the rules before the transaction's execution, and carrying out the transaction constitutes acceptance of the charges and exchange rate. Charges for utilizing the service and information on the exchange rate will be payable to Riz Remit.

The receiving party will make payments in the receiving country's currency. With a margin, interbank rates are the basis for calculating the exchange rate. The currency rate displayed throughout the transaction will be the same rate used when the transaction is paid out. However, in many countries, the rate can only be estimated because of local rules; the exact exchange rate is verified when the transaction is paid.

The amount transmitted will be translated into the local currency for some partners' cash pickup transfers outside the European Economic Area (EEA). USD has been chosen as the pay-out currency, but the location might not pay out in USD.

It is not required of Riz Remit to match or exceed the exchange rates made available to the general public by other currency exchange companies. Riz Remit frequently changes exchange rates throughout the day to reflect changes in financial markets.

You are responsible for any phone service provider fees, including data services or other fees, that result from using the mobile app for a transaction.

Some countries may charge fees and taxes for services at the time of receipt. The recipient of the funds in an account could be subject to extra fees. It is up to the transaction's sender to verify if the receiving bank will impose additional costs.

If the transaction remains unpaid within a year of its date, Riz Remit may impose an administrative fee. We shall not be required to perform an expired transfer if the transaction is not collected within 90 days, at which point it will be declared "expired."

You are not allowed to cancel a transaction except under particular circumstances. However, if the receiver has not picked up or received the money, we might be able to reverse the transaction. Refund requests must be sent in writing, and while they are usually handled quickly, they may take up to 30 days to process, depending on the payout confirmation or response.

Customers can request to cancel a transaction before it is sent to be paid out. Email and customer support requests will only be answered during that time.

Depending on the customer's bank, the refunding procedure may take four to five business days.

To refund a transaction, we don't charge any fees. We will reimburse both the transferred amount and the fee for cash transfers that were unsuccessful or incorrectly completed. We shall reimburse the total amount transferred plus the cost for account transfers in cases where the transfer was unsuccessful, or the money wasn't received. If the request has been made more than 13 months after the transaction was completed, refund claims will not be processed.

Riz Remit is the legitimate owner of all trade names, trademarks, service marks, copyrights, and other proprietary rights. The laws of the United Kingdom that control copyrights, trademarks, service marks, and other property rights safeguard them. You can use the Riz Remit website and mobile app for personal, non-commercial use only. It is prohibited to utilize, change, republish, or reproduce any content, images, graphics, or advertising materials on our mobile app, web portal, or any receipts or documents shared by Riz Remit or its agents. The copy can only be used to review the provided information.

Transactions involving money don't usually result in conflicts of interest. If a problem does arise, Riz Remit will ensure the customer is not negatively impacted by it by giving them all the information about it, including its nature.

As a result, the parties submit to the non-exclusive jurisdiction of the courts of England and Wales to settle any matter or dispute arising out of or in connection with the agreement. All matters arising from, out of, or connected with the agreement, without any limitation, shall be determined following English law. The Third-Party Act of 1999 prohibits a third party from exercising any of the rights granted by the contract to enforce its terms.

If you have any issues with the service, please contact the Riz Remit head office via email at [email protected], phone at +44 1245 953337 / +44 1245 953338, or postal mail at Riz Remit, Saxon House, 27 Duke Street, Chelmsford, Essex, England, CM1 1HT.

We promise to handle your complaint in a fair and timely manner. We will respond to your complaint within 15 days, or a holding answer will be sent for another 15 days while we look into the facts. You will receive the final response within 35 days of the complaint being raised. To address the matter, we might need to forward your complaint to a partner, or you might need to get in touch with the partner directly. Your receipt will have information on this, or we will let you know when you contact us.