Introduction
We are dedicated to protecting and respecting your privacy and handling your information
openly and transparently.
This policy ("Privacy Policy") explains what information we collect from You, or You provide
to us, what we will use it for, and with whom we share that information. The Privacy Policy
also sets out Your rights and whom You can contact for more information.
In this Privacy Policy, your information is sometimes called "personal data". We may also
sometimes mutually refer to:
- Handling
- Collecting
- Protecting
- Storing your data as "processing" such as personal data
Please read this carefully as this policy is legally binding when you use our
Services as
this privacy policy describes how Riz Remit, collects, and uses your personal
information.
Please note that under its MSB license from the FCA, Riz Remit can only
provide home
remittance services. Thus, we do not offer any financial services other than home
remittances. We are not financial partners or payment collection partners of companies
offering any other products or services. Customers are informed clearly that we only offer
remittance services and are advised to acquire products/services from such companies at
their own risk. We are not liable for any of their financial losses. We are not taking
payments via MOTO (mail order, telephone order)
If you have questions or concerns regarding this policy, you should first contact us at DPO's
email, [email protected]
What Kind of information do we collect about You?
We may collect, record, and use information about You in physical and electronic form and
will hold, use, and otherwise process the data under the Data Protection Legislation and as
set out in this Privacy Policy.
The personal data we collect, and process may include, among others:
- Your name;
- Your contact information such as Your email address and telephone number (or any
telephone
number used to call our customer services);
- Your demographic information such as age, education, gender, and interests;
- Confirmation of Your identity (for example passport information);
- Unique identifiers such as username, account number, and password;
- Your profiles and postings on any other social media applications and services that we
provide or that You make available to us;
- Your payment details or other financial data, e.g.: Your bank or payment method
provider's
name, or your account number, sort code and billing address; and
- Information about Your visit to our website, including the full Uniform Resource
Locators
(URL), clickstream to, through and from our site (including date and time), length of
visits
to certain pages, page interaction information (such as scrolling, clicks, and
mouse-overs),
and methods used to browse away from the page.
- We also collect from Your information concerning other people (e.g.: details of the
recipients of Your money transfers), where You provide us with such information.
- By providing us with such information you confirm that you have obtained any necessary
permissions from such persons to the reasonable use of their information for such
purposes
under this notice or are otherwise permitted to give us this information on their
behalf.
- Please also ensure that those other people are aware of this notice and that the
provisions
of this notice are communicated to them.
- We may perform enhanced due diligence by verifying your information by using credible
electronic verification software, in case of any objection, you can contact us at [email protected]
How We Collect Personal Information
We and our service providers collect personal information in different ways, including:
- Directly from you: when you interact with us. For example, we collect personal
information from you if you use our services, call our call center, or apply to become
an
agent. If you provide information about someone else, you represent that you have
permission
to do so.
- Indirectly from other sources: Such as public databases, joint marketing partners,
social media platforms (including from people with whom you are friends or otherwise
connected),
and from other third parties.
- If you connect your Riz Remit profile to your social media account(s), some personal
information from your social media account will be shared with us, which may include
personal information that is part of your profile or your friends' profiles.
How Riz Remit will use Your information
Our primary purpose in collecting user information is to provide You with a safe, smooth,
efficient, and customized experience and to provide the services You have requested from
us.
We may also use the information that You have provided to ensure that the content on our site
is presented most effectively for You and Your computer or device.
Riz Remit will use Your information for the following specific
purposes:
- To carry out our commitments arising from any contracts entered into between You and us
or
from applicable law, and to provide You with the services under our terms and
conditions and with this Privacy Policy;
- To register You with a Riz Remit account;
- To fulfill Your Transaction;
- To send You authorizations;
- To notify You about changes to our services;
- To prevent fraud;
- To send you marketing communications;
- To administer our site and for internal operations, including troubleshooting, data
analysis, testing, research, statistical and survey purposes;
- As part of our efforts to keep our site and our services safe and secure;
- To measure or understand the effectiveness of advertising we serve to You and others,
and to
deliver relevant advertising to You;
- To make suggestions and recommendations to You and other users of our site about
services
that may interest You or them; and
- To display personal recommendations of satisfied customers on our website in addition to
other endorsements, where You have agreed with a third-party review site that we may do
so.
Legal grounds for using Your personal information
The law permits us to process Your data in the way we do because the processing is:
- Required for the legitimate interests that we chase, which are:
- To run and manage our business;
- To avoid scams;
- To provide you with our services;
- To evaluate, develop or improve our services;
- To keep you informed about relevant products and services you are using;
- To discharge our legal obligations to store and disclose information where necessary;
and/or
- To provide You with an efficient and smooth customer experience;
- Required for the performance of our contract with You to provide You with our
services,
- Required to comply with a legal commitment to which we are subject; or
- Allowed by You because You have given us consent.
Sharing Your Information
The following categories of recipients may receive Your personal information and process it
for the purposes outlined in this Privacy Policy:
- We may reveal data to provide our services, to respond to legal requirements, enforce our
policies, link with judicial or governing establishments where required under applicable
law, and protect our rights and property.
- The personal information You provide to us may also be shared with third-party companies,
agents, contractors, service providers, or related companies, including without
restriction:
- With credit reference agencies to verify Your identity or recipients of the money
transferred
through the Service, if this is necessary to provide You with our services, respond to
Your
inquiries or for any other related purposes, and
- With scam prevention agencies who may use it to prevent scams and money- laundering and
to
verify Your identity (please note that those who commit scams can be refused services,
finance, or employment.
- We may also share Your personal information with:
- Other companies we have instructed to provide services to or for us;
- Other third parties for those purposes that may be reasonably ascertained from the
circumstances in which the information was submitted;
- Other business entities, should we plan to merge with, or be acquired by, or be invested
in
by that business entity, or if we undergo a corporate reorganization;
- Any successor in interest, in the event of a liquidation or administration of Riz Remit;
and
- To any other third party, but only subject to your prior consent.
Our Information Security
- All the data that you provide to us is encrypted on our secure servers. We restrict access
to
your data to specific employees of Riz Remit, who have an important business-related reason
for handling it. Our communications are encrypted using the TLS (Transport Layer Security)
technology protocol.
- All the data we collect from you, or other sources will always be stored in accordance with
this Privacy Policy.
How long we keep Your information
- We keep information only as long as necessary.
- We keep information if necessary for the purpose it was collected, or for a longer
retention. period as required or permitted by law.
- Once information is no longer needed for its initial purpose it is deleted under our
policies and procedures.
Your rights:
You have all the right to ask us to stop your data for the processing of payment or not to
use it for any kind of social media campaign / Marketing.
To be informed about the processing of Your data (i.e., for what purposes, what type of
personal data, to what recipients it is disclosed, storage periods, any third-party sources
from it was obtained, confirmation of whether we undertake automated decision-making,
including profiling, and the logic, significance, and envisaged consequences).
Reading this Privacy Policy forms part of Your right to be informed:
- To request access to or a copy of any personal data which we hold about You;
- To refinement Your data, if You consider that it is inaccurate or not up to-Date;
- To ask us to delete Your data, if You consider that we do not have the right to hold it;
- To withdraw consent to our processing of Your data (to the extent such processing
- is based on previously obtained consent);
- To ask us to stop or start sending You marketing messages at any time by using the below.
contact details;
- To restrict the processing of Your data;
- To data portability (moving some of Your data elsewhere) in certain circumstances; and
- To object to Your data being processed in certain circumstances.
You can contact us at [email protected] if you want
to enforce any of these rights. We will comply with our legal obligations as regards Your
rights as a data subject.
User Access, Change, Or Deletion of Private Information
As per law, you have all the right to access personal data, and your right of access can be
exercised under relevant data protection legislation.
Any access request may be subject to a fee to meet our cost in providing you with details of
the
information we hold about you.
You may request our Authorized agents / Branch to update your private information and you
may also, restrict them to use your personal information for any further use.
In case of any complaints concerning personal data please contact us at [email protected]
Changes to this Privacy Policy
Any changes we make to our Privacy Policy in the future will be posted on this page and,
where appropriate, notified to You by e-mail. Please check back frequently to see any
updates or changes to our Privacy policy.
How to contact us
If you would like to ask any questions regarding the privacy policy, please feel free to
write to us at
Phone: 0044 1245 953337 / 0044
1245 953338
WhatsApp: 0044 7562 781703
Email: [email protected]
