Privacy Policy

The aim of the Riz Remit is to protect and respect your privacy, but it also demonstrates our commitment to our valuable customers to use your information openly and transparently.

This policy (Privacy Policy) explains which data we collect from you, and what you provide us, how we will use it, and with whom we will disclose the information. Furthermore, this privacy policy provides detailed information about your rights and about the person you may contact for further details.

This privacy policy refers to the data provided by our customers, sometimes called "Personal Information. Sometimes, we may mutually refer to:

• Managing
• Handling
• Protecting

Storing information about customers, such as "personal data".

While using our services, you must read our privacy policy carefully, as it is legally binding and outlines how Riz Remit will collect your data, maintains, and utilizes your personal information.

Kindly note that Riz Remit only provides home remittance services under its MSB license from the FCA. We do not provide any other services except home remittance. For those companies that offer any other product or service, we do not support them or handle payment for them either.

It is notified to all customers that we solely provide remittance services, and customers are advised to buy any product or service from such companies at their own risk. Riz Remit is not liable for any loss in that case. We do not accept MOTO (mail order, telephone order).

If you have any concerns or queries regarding this policy, you must initially contact us at DPO's email, [email protected]

At Riz Remit we are using both physical and electronic means to collect and record the data, utilize the information about you, and process the data under data protection, as mentioned in this privacy policy.

Your identity (name);

Your contact details, including your email address and phone number (or any other phone number that was used to contact our customer service);

Your demographic details like Age, gender, education and interests;

Verification of your identity (for example, passport information);

Distinct identities, such as password, username, and account number;

Your social media accounts, posts, or any other platform that will be offered by us or provided by you;

Collect payment data and other financial information such as your account number, billing address, sort code, bank and payment method provider's name;

The complete Uniform Resource Locators (URL), the click stream to, though, and from our site (including date and time), the duration of visits to specific pages, information about page interactions (such as scrolling, clicking, and mouse-over), and the techniques used to navigate away from the page are all examples of the information about your visit to our website.

We will collect information about other individuals from you as well (for example, information about the receipt of your transaction) where you provide us with such information.

By providing us that specific detail, you confirm that you have the authorization from such a person to use it properly for the purpose specified under this notice or that, on their behalf, you are authorized to provide it to us.

Kindly make sure that you have informed the other individual about this notice and its terms and conditions. If you have any concerns, kindly contact us by email at [email protected]. We may carry out extra due diligence by employing reliable electronic verification software to confirm your information.

Our main goals of user data collection are to provide a swift, secure, easy and effective and customized experience as well as the services you have requested us.

We will use the data you have given us to ensure that the content on our website is shown most effectively for you and your computer or device.             

• To fulfill our commitments resulting from the any contracts/agreements may have between you and us or from applicable law and offer the services to you according to the terms and conditions and with this privacy policy:
• To create a Riz Remit account for you
• To complete your transaction
• To Send the authorization
• To inform you about changes to our services
• To prevent scam
• To send you marketing communications
• To manage our site for internal operations, such as Troubleshooting, testing, research, statistical, and survey purposes;
• As part of our efforts to maintain the security and privacy of you and our website and services
• To determine the effectiveness of advertising, we provide to you and others and to deliver relevant advertising to you;
• To make suggestions and recommendations to you and other customers of our site that may interest you and them.
• To display personal recommendations of satisfied customers on our website in addition to other endorsements, where you have agreed with a third-party review site that we may do so.

• Required to us to pursue our legitimate interests, which include operating and managing our business;
• To prevent fraud
• To offer our services to you
• To access, develop, and enhance our service
• To notify you about the relevant products and services you are using;
• To fulfill our legal requirements to store and disclose information when required and/or;
• To give you a swift and effective customer experience
• Required to fulfill the legal requirements to which we are subject; allowed by you because you have granted us permission;
• Required for the performance of our agreement with you to offer our services to yours.

Your personal information may be received by the recipient listed below and used for the purposes mentioned in this policy:

In order to respond to the legal requirement, we may share data to offer our services, enforce our policies, develop connection with judicial or governing establishments and protect our property and rights.

We may share the personal information you provide to us with third-party companies, service providers, or affiliated businesses, including without restriction:

• Credit Reference agencies will use your information to confirm your identity and the identity of the person who will receive the funds transferred Via Riz Remit's service, respond to your concerns and queries or for any other related purpose, and
• Additionally, scam prevention companies will use your personal information to verify your identity, and for scam and money laundering prevention (kindly note that those who will commit fraud/scam may be denied access to the services, finance, or employment.

We can share your personal information with:

• Other companies that we have given instructions and access to provide services to or for us;
• A relevant third party for those purposes that may be inferred from the circumstances in which the information has been submitted.
• Other business entities, that we plan to combine with, or be acquired by, or invest in the other business entities, or if we undergo a corporate reorganization,
• Any successor in interest, in the event of a liquidation or administration of Riz Remit and to any other third party, but only with your prior approval.

All the essential data you provide to us is encrypted on our secure servers.

We restrict access to your data to some specific Riz Remit employees who have to handle it for the legitimate business operations. TLS (Transport layer security) is the technology protocol that encrypts our communications.

We ensure you that we will store all your information collected from you, and from other sources in accordance with this privacy policy.

We store your data according to the requirement (as long as we need it).

We will keep the data for the reason it was collected, or for a longer retention, the time frame as required and allowed by the law.

We will delete or remove your personal information collected by us as it is no longer required for its original purposes.

As our valued customers, you have all the rights to request to stop using your data for payment processing or refrain from using it for any type of marketing/advertisements and social media campaigns.

You have to right to get to know about the processing of the data (for example: which kind of data we will process, how long we will keep it and use it, with whom we will disclose it, and from which kind of third-party sources we obtained it, as well as the confirmation of weather we will use automated decision-making or not, including profiting, logic, and the significance and expected outcomes).

• To receive the information or to get a copy of any personal data that we collect about you;
• To update/improve your data if you considered it outdated and inaccurate.
• If you believe that we don't have a right to keep your data, kindly request us to delete the data
• We are restricting your consent so that we can process your data.
• It relies on previously granted permission.
• You can request that we stop and continue to sending you marketing massages at any moment by following below. Contact details;
• You can restrict how your data is processed.
• You can request data portability (to move some data elsewhere) under certain terms and conditions, and
• To object to the processing of your data in certain terms and conditions/circumstances.

If you want to use any of these rights, kindly get in touch with us at [email protected]. We will uphold your rights as a data subject and our legal obligation in this regard.

As per rules and regulations, you are entitled to access to personal data, which can be exercised under relevant data protection legislation.

Any request for access may be charge free to cover all the expenses offering you the details of the data we collect about you.

You have the right to request our authorized agents and branches to update your personal information and you can restrict them from using your personal data for any other purposes in future.

If you have any concerns about personal information, kindly get in touch with us at [email protected].

Any modification to our privacy policy in future will be posted on this page, and if necessary, you will be notified via email. To check any modifications and updates on this privacy policy, kindly check back often.

Kindly don't hesitate to contact us if you have any queries and concerns about the privacy policy.